Return & Refund Policy

At Albany Collections, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward returns policy to ensure your peace of mind.

Eligibility for Returns:

• You may return most new, unopened items within 7 days of delivery for a full refund.
• Items must be in their original packaging and condition.

How to Initiate a Return:

1. Contact our customer service team at support@albanycollections.com with your order number and reason for return.
2. Our team will provide you with detailed instructions on how to return your item(s).

Processing Time:

• Once we receive your return, we will inspect the item(s) and process your refund within 5-7 business days.
• Refunds will be issued to the original method of payment.

Damaged or Defective Items:

• If you receive a damaged or defective product, please contact us within 7 days of delivery.
• Provide photographs and a detailed description of the issue.
• We will arrange for a replacement or refund at no additional cost to you.

Exchanges:

• If you need to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

Thank you for shopping with Albany Collections. We appreciate your business and are here to help with any issues you may have.